Service Senior Manager

Job type: Permanent
Contact name: Tuul Suren

Contact email: tuul@higher.careers
Job ref: 33800
Published: 3 months ago

Job Advertisement: Senior After Sales Manager

Responsibilities

As the Service Senior Manager, you will:

  • Provide leadership and direction to Service Managers and Senior Leadership Team (SLT) members to ensure operational excellence and customer satisfaction.

  • Oversee daily service operations, aligning with sales forecasts and machine delivery schedules.

  • Manage the annual Service budget and monitor financial performance to meet organizational goals.

  • Ensure compliance with Standard Operating Procedures (SOPs), labor laws, and safety regulations.

  • Develop and mentor the service team to enhance technical and leadership capabilities.

  • Collaborate closely with Sales, Planning, Technical Support, and Parts teams to ensure smooth Komatsu product support service delivery.

  • Regularly report to senior management and stakeholders on service performance and operational issues.

Qualifications

To be successful in this role, you should possess:

  • Certification in Heavy Equipment Mechanical Repair with a minimum of 10 years of senior management experience.

  • Strong business acumen and proven customer-facing experience with excellent customer relations skills.

  • In-depth knowledge of SOPs, labor laws, compliance, and the ability to lead and manage safety programs.

  • Expertise in service operations, particularly in relation to Komatsu mining and construction products.

  • Proven ability to examine and re-engineer operations to improve efficiency and results.

  • Experience in identifying, implementing, and leading continuous improvement projects.

  • Exceptional leadership, communication, and interpersonal skills.

  • Proficiency in ERP systems and Microsoft Office.

  • Fluency in both Mongolian and English languages.

Day-to-Day

Your typical day will involve:

  • Leading and mentoring the service team to ensure high performance and alignment with organizational goals.

  • Monitoring and managing service operations to meet sales forecasts and delivery schedules.

  • Collaborating with cross-functional teams to ensure seamless service delivery.

  • Reviewing and ensuring compliance with all relevant laws, regulations, and company policies.

  • Analyzing operational data to identify areas for improvement and implementing solutions.

  • Reporting on service performance metrics and addressing any operational challenges.

Benefits

We offer a competitive compensation package and a dynamic work environment where you will have the opportunity to lead a high-performing team. Additional benefits include:

  • Opportunities for professional growth and development.

  • A collaborative and respectful workplace culture.

  • The chance to work with industry-leading products and technologies.

  • Comprehensive health and wellness programs.

If you are a results-driven professional with a passion for operational excellence and customer satisfaction, we encourage you to apply for this exciting opportunity.