We’re hiring a Customer Experience Manager for one of Mongolia’s fast-growing financial service companies. If you’re someone who enjoys fixing problems, motivating young teams, and turning ideas into real improvements - this role might be for you.
You’ll:
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Lead an 20-person CX team and own day-to-day performance
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Represent the customer across the business and launch improvement projects
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Simplify processes and improve digital service experiences
We’re looking for someone who:
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Has led a small customer service/CX team before (1–2+ years)
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Connects well with Gen Z teams
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Brings fresh ideas, not a traditional service approaches
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Is energetic, practical, and ready for a bigger step in their career
If you want a role where you can grow, influence decisions, and help shape a modern CX culture, let’s talk.
Sound like you? Call +976 9946 8088 or email ankhbold@higher.careers for more info.