Senior Manager, Brand Strategy & Customer Experience — Premium Automotive Group, Mongolia
Ulaanbaatar, Mongolia | Full-time
The Opportunity
A leading premium automotive brand in Mongolia is seeking a Senior Manager to support long-term strategic planning and lead brand-value delivery to Mongolian customers. This role sits within the Sales & Service division and plays a key part in shaping how the brand's philosophy translates into day-to-day operations and customer experience.
What You'll Do
- Collaborate with management on long-term strategic planning aligned with company goals
- Drive execution of strategy at the departmental level
- Uphold and strengthen brand philosophy across all team activities
- Identify and deliver on Mongolian customer needs and expectations
- Lead and coordinate the department team, ensuring alignment with brand objectives
- Manage human and financial resources, including KPI evaluation and performance monitoring
- Develop and improve operating procedures and processes
- Build and manage effective stakeholder relationships across the organization
What We're Looking For
- Bachelor's degree or higher in Business Administration, Hospitality, or related field
- 3–5 years of relevant professional experience, including 3–5 years in a Team Leader or Managerial role
- Strong strategic planning and problem-solving ability
- Proven experience improving operating procedures and processes
- Strong people management and stakeholder relationship skills
- Proficiency in English required
Nice to Have
- Experience in a luxury/premium brand environment
How to Apply
Contact Ankhbold Dugersuren, Recruitment Director at Higher Careers
📞 +976 9946-8088 | ✉️ ankhbold@higher.careers