Role Overview
An established and growing business group operating across transportation and logistics is seeking a Director of Sales & Customer Strategy to drive sustainable commercial growth while strengthening customer value and service quality.
This is a senior leadership role responsible for developing and executing sales strategy, expanding market share, strengthening long-term B2B partnerships, and ensuring a consistent and high-quality customer experience across the business.
Key Responsibilities
Develop and implement sales strategies to drive revenue growth, increase market share, and strengthen customer value
Lead initiatives to continuously improve the end-to-end customer experience and service quality
Build and maintain long-term relationships with key B2B clients and strategic partners
Identify new business opportunities and develop strategies for market expansion
Align sales and marketing activities with overall business objectives
Review customer needs, market trends, and internal processes to identify opportunities for commercial and service improvement
Establish sales performance objectives, monitor results, and drive continuous improvement
Work closely with internal teams to ensure customer expectations are translated into effective service delivery
What We're Looking For
3+ years of experience in a leadership or management position
Proven experience in B2B sales and commercial development
Strong understanding of customer service, service quality, and internal business processes
Demonstrated ability to develop and execute sales strategies
Strong relationship-building and stakeholder management skills
Excellent written and spoken English
Strategic and commercially minded approach with strong execution skills
Why This Role?
This is an opportunity to take ownership of both commercial growth and customer experience, shaping how the business attracts, serves, and retains its key clients.
If you're a commercially driven leader who understands that sustainable growth comes from both winning customers and creating value for them, we'd like to hear from you.